Frequently Asked Questions

Find answers to common questions about PresaNew® hats

How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can also track your order by logging into your account and visiting the Orders page.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return.
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available at checkout. Free shipping is available on orders over $50.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately if you need to make changes.
Do you offer international shipping?
Yes! We ship to over 30 countries worldwide. International shipping times vary from 7-21 business days depending on the destination.
How do I find my correct hat size?
Most of our hats are adjustable or come in standard sizes (S, M, L, XL). Check the product description for specific sizing information. If unsure, contact our team for assistance.
Are your hats waterproof?
Many of our hats have water-resistant features. Check the product details for specific water resistance ratings. We also offer dedicated rain hats for maximum protection.
How do I care for my hat?
Care instructions vary by material. Generally, spot clean with a damp cloth and air dry. Avoid machine washing and direct sunlight when not in use.
Do you offer gift wrapping?
Yes! We offer gift wrapping for a small additional fee. You can select this option at checkout.
Can I use multiple discount codes?
Only one discount code can be applied per order. Discount codes cannot be combined with other offers.

Still have questions?

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