🔒 Privacy Policy
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and company details when you create an account or request a quote.
- Order Information: Order details, shipping addresses, and payment information when you purchase products.
- Communication Data: Messages you send through our contact forms, including inquiries about products and services.
- Usage Data: Information about how you interact with our website, including browsing history and preferences.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer support and respond to your inquiries
- Send you order confirmations, shipping updates, and marketing communications (with your consent)
- Improve our website, products, and services
- Comply with legal obligations and enforce our terms
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
- Service Providers: Third-party vendors who assist us in operating our website, processing payments, and fulfilling orders.
- Shipping Partners: Carriers and logistics providers necessary for order delivery.
- Legal Requirements: When required by law or in response to valid requests by public authorities.
4. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt-out of marketing communications
- Request data portability
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: brand@presanew.com
📜 Terms of Service
1. Acceptance of Terms
By accessing and using the PRESANEW website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use this website.
2. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of PRESANEW and is protected by international copyright laws.
PRESANEW is a USPTO registered trademark. Unauthorized use, reproduction, or distribution of any trademarked material is strictly prohibited.
3. User Accounts
When you create an account on our website, you agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
4. Product Orders and Pricing
All product orders are subject to acceptance and availability. We reserve the right to:
- Refuse or cancel any order for any reason
- Correct any pricing errors or inaccuracies
- Limit quantities purchased per customer
Prices are subject to change without notice. Product prices do not include shipping, handling, or applicable taxes unless otherwise stated.
5. Custom Products
For custom embroidered or personalized products:
- Minimum order quantities apply (50 pieces for custom designs)
- Custom orders require design approval before production
- Custom orders are non-refundable unless there is a quality issue
- You represent and warrant that you have the right to use any designs or logos you submit
6. Shipping and Delivery
Shipping times are estimates and not guarantees. We are not responsible for delays caused by shipping carriers, customs, or force majeure events. Risk of loss passes to you upon delivery to the carrier.
7. Returns and Refunds
Our return policy allows for:
- Full replacement or refund for quality issues or wrong orders within 30 days
- Custom orders with correct specifications are not returnable
- Items must be unused and in original packaging
- Report issues within 48 hours of delivery
8. Limitation of Liability
PRESANEW shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our business operates, without regard to its conflict of law provisions.
🍪 Cookie Policy
1. What Are Cookies
Cookies are small text files stored on your device when you visit websites. They help the website remember your preferences and improve your browsing experience.
2. How We Use Cookies
We use cookies to:
- Essential Cookies: Required for basic website functionality, such as maintaining your shopping cart and processing checkout.
- Analytics Cookies: Help us understand how visitors navigate and use our website, allowing us to improve performance.
- Preference Cookies: Remember your settings and preferences for future visits.
- Marketing Cookies: Track visitor activity to deliver relevant advertisements (with your consent).
3. Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Session |
Maintain login state, cart items |
Session |
| Analytics |
Website usage statistics |
1 year |
| Preference |
Language, currency settings |
1 year |
4. Managing Cookies
You can control and manage cookies through your browser settings:
- Block all cookies or delete existing ones
- Set preferences for certain websites
- Receive notifications when cookies are set
Please note that blocking essential cookies may affect website functionality.
5. Third-Party Cookies
We may use third-party services that set cookies on our behalf, including:
- Google Analytics for website analytics
- Payment processors for secure transactions
- Social media platforms for sharing features
6. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.