FAQ

HOW DO I PLACE AN ORDER?

It’s easy — just choose your favorite design or style from the drop-down menu on the product page. 

Then click “Add To Cart” and follow the steps to complete your order. We’ll prepare your order and let you know when it's on its way!

You will receive a confirmation email with your order details immediately after you finish your purchase.

 

WHAT IF I DON’T GET A CONFIRMATION EMAIL?

If you don't see your confirmation email in your inbox, check your spam folder or make sure that you entered the correct email address when you checked out.

If you still don’t see the email, message us at info@presanew.com and we’ll resolve it ASAP.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

To track the status of your order, visit the  Track Order page and enter the order information provided in the confirmation email. 

 

CAN I CANCEL OR MODIFY MY ORDER?

You can cancel or modify your order within 24 hours after completing the purchase. We cannot make any changes after 24 hours as your order will already be in production.

Email us at  info@presanew.com to cancel or modify your order.


HOW DOES PRESANEW SHOP KEEP ITS PRICES COMPETITIVE?

We are an online retailer offering custom-designed apparel and products. 

We supply print-on-demand and ship our products directly from the manufacturer to you, which means there’s no middleman, mark-ups, or extra charges for our merch.

Check out our  About Us to learn more about our brand.


CAN YOU TELL ME ABOUT YOUR PRODUCTS?

We partnered with top-rated manufacturers to bring you high-quality products made from premium materials. 

Our clothing, accessories, and footwear are made for comfort, style, and durability — so you don’t have to pick and choose. 

For more information about our products and materials, visit the  Product Specs page or check out the Product Details menu on any of our product pages.

 

HOW DO I KNOW WHICH SIZE TO GET?

Ordering online can be a gamble, but we make it easy. Before you place an order, we suggest visiting our  Product Specs page to view our sizing chart. 


WHAT DO I DO IF MY ORDER IS DAMAGED OR HAS A DEFECT?

Your satisfaction is our priority. And while all of our products are carefully inspected before shipment, sometimes things slip through the cracks. 

So if your order is flawed, damaged, of poor-quality, or incorrect in any way, we’ll reprint and send you a new one free of charge. 

Contact our customer support team at info@presanew.com and send us a picture and description of the issue. We handle each case individually to ensure your satisfaction.

Please see our  Return and Refund Policy for more information. 


WHAT PAYMENTS DO YOU ACCEPT?

We accept payments from:

  • Visa
  • Mastercard
  • AMEX
  • Discover
  • JBC
  • Diners Club cards
  • Paypal 
  • Apple Pay

WHEN WILL MY CARD BE CHARGED?

We will charge your account immediately after you successfully place your order. 

WHAT CURRENCIES DO YOU ACCEPT?

We accept over 140 currencies. You'll be able to change to your desired currency through the drop-down menu at the top-right corner of any of our product pages.


DO YOU STORE CUSTOMER PAYMENT DETAILS?

We adhere to the highest industry standards to protect your personal information during checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.


HOW LONG DOES DELIVERY TAKE?

All our products are custom-printed and handmade. Depending on the number of orders we are currently processing, it will take between 5 to 14 days to produce your products.

Our estimated shipping time is between 2 and 4 weeks.However, due to the COVID-19 pandemic, there might be delays with your order and it could take between 4 and 6 weeks for your package to arrive.


HOW DO I TRACK MY PACKAGE?

We will send your tracking number and information to your email 5 to 14 days after you place your order.

WHAT COUNTRIES ARE ELIGIBLE FOR DELIVERY?

While the PRESANEW community knows no borders, international shipping regulations do. Consequently, we only deliver to the following countries (as of today):

  • Australia                                          
  • Austria
  • Belgium
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hong Kong
  • Hungary
  • Iceland
  • Italy
  • Ireland
  • Japan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Mexico
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Russia
  • Singapore
  • Spain
  • South Korea
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

 

 

I NEVER RECEIVED MY ORDER. WHAT GIVES?

 

If you don’t receive your PRESANEW items 60 days after making your purchase, that’s super weird and we want to know! Contact our customer support team at info@presanew.com, or message us on our  Contact Us page.


HOW MUCH DOES SHIPPING COST?

You can enter your delivery address and select your preferred shipping method on the Secured Checkout page. 

Shipping costs are calculated based on the items you've selected. You will see the shipping cost for your order at the bottom of the page.


WHAT ABOUT INTERNATIONAL CUSTOM FEES?

Import duties, taxes, and charges are not included in the price of the product nor in the shipping. These charges vary from one country to another and are unfortunately, your responsibility.

You could verify the charges with your country's customs office to determine what these additional fees might be.

We cannot ship any items except shirts and hoodies to the following countries: 

  • Guatemala
  • Bolivia
  • Peru
  • Montenegro
  • Syria
  • Kuwait
  • Georgia
  • North Korea
  • Jordan
  • Ecuador
  • Morocco

For more info, feel free to contact our customer support at  info@presanew.com. 


WHAT IS YOUR RETURN POLICY?

Because every item is custom-made, we do not accept returns of any kind. However, your satisfaction is our priority so we’ll work with you to find a solution and make sure you are happy. 

Please contact our customer service team at info@presanew.com.


HAVE MORE QUESTIONS?

If none of the above have answered your question, please contact us via email at info@presanew.com or call us at  1-773-413-9237.